Frequently Asked Questions
Where are you located?
Our administration and arrangement office is home based and located at 1960 - 143 Street in South Surrey. Our sheltering facility is located in Maple Ridge. However, we serve the entire Lower Mainland and Fraser Valley from Horseshoe Bay to Hope.
What does it cost?
Please visit our Pricing page for a detailed quote of all our services.
Where do you take the deceased?
Your loved one is brought into our care for sheltering at the crematorium in Maple Ridge. Once the paperwork has been completed and 48 hours has elapsed, they will be scheduled for cremation.
How long does it take?
The cremation can only be legally performed 48 hours after the time of death and all the authorization forms have been completed. Typically, we will bring your loved one’s cremated remains to you within 7 days. However, there are occasional delays getting the necessary release from the hospital or medical certificate from the doctor or coroner. We will keep you informed in the unlikely event something like this occurs and schedule the delivery of the cremated remains accordingly.
Can we arrange a viewing, visitation or to witness the start of the cremation?
Absolutely. We have a viewing suite at the crematorium and we can arrange for witnessing the cremation. However, there is an additional fee for these services. Check our Pricing page for full details.
What if I want to bury the ashes?
All local cemeteries have options for burying ashes. We have relationships with several small, private cemeteries in the area who we would be happy to refer you to.
What are the restrictions on scattering ashes?
There are no federal or provincial regulations that prohibit the scattering of cremated remains, even in federal and provincial parks. You may also scatter in the ocean (see below answer to "What if I don’t want the ashes back?"). You can also scatter them on your own property.
Although there are no restrictions for scattering on public lands, you should not scatter on private property without the landowner’s permission. However, if ownership changes, you may no longer have access to the property which may be emotionally difficult for those who considered that location a place of pilgrimage.
The decision to scatter should be chosen carefully. Although the act of scattering over land or water may have idyllic appeal to some, it is an irreversible decision. Some people have come to regret that there is no permanent memorial site. You may want to consider a memorial garden at a cemetery instead. Most cemeteries have specially created gardens dedicated for this purpose. They may also allow for a plaque or marker in the garden as a permanent memorial to your loved one.
What if we don’t want the ashes back?
No problem. A few times each year we charter a boat for a scattering at sea. Once completed, we will meet with you to deliver a certificate of scattering which includes the longitude and latitude of where your loved one’s ashes were scattered. See our Pricing page for further information about this service.
What if I want you to ship the ashes to another family member?
We can package and ship the ashes wherever you like. Shipping and handling charges are extra. You can also separate the ashes into smaller keepsake urns so every family member can keep a memento of their loved one. We can discuss this in further detail if this is something you would like to consider.
What if I would like to have a funeral service?
Typically our clients make their own arrangements for a celebration of life or traditional funeral service. However, we do have a lovely 250-seat chapel and reception hall at the crematorium for those who would like us to make those arrangements for you. This location is ideal for those traditions who want cremation to immediately follow the service. So whether you want no service at all, want to plan it yourself, or want us look after all the details, we are here to help.
What if I want to publish an obituary?